Troubleshooting

Issue	What to try
Extension does not appear or is blank	Reinstall the ZXP and restart the app, then check the host version is 2023+. If you installed it manually rather than with the ZXP installer, turn the CEP debug flag on. Enable the CEP debug flag (PlayerDebugMode) Unsigned or manually installed extensions only load when Adobe's CEP debug flag is on. Turn it on, then restart After Effects or Premiere. macOS Quit After Effects and Premiere. Open Terminal and run `defaults write com.adobe.CSXS.11 PlayerDebugMode 1`. Use the number that matches your app's CEP version (usually 11 or 12). Reopen the app, then open Window → Extensions → MotionCaption. Windows Quit After Effects and Premiere. Press Win + R, type `regedit`, and open `HKEY_CURRENT_USER\Software\Adobe\CSXS.11`. Add a String value named `PlayerDebugMode` set to `1` (match the `CSXS.11` number to your CEP version). Reopen the app, then open Window → Extensions → MotionCaption.
Transcribe ends with no captions (“No speech found”)	The audio had no speech to caption. Check that the speech is on an unmuted track in the open composition or sequence, then transcribe again. Or choose an audio file as the source in the Transcribe dialog.
No audio found (“No audio layers detected” or “No enabled audio clips found”)	Open the composition or sequence that has the speech. In Premiere, unmute the track or clip with it. Or choose an audio file as the source in the Transcribe dialog.
Captions disappear while generating (After Effects)	The preset stopped partway, so MotionCaption removed the unfinished captions. Esc stops After Effects scripts, so don't press it while captions generate. If an error message appeared, try another preset and send us the message.
Panel errors	Restart AE/PP, update GPU drivers, then try a new project
Transcription slow	Close other apps, prefer cloud if local RAM is low, and allow time for the local model
AI features fail	Check your internet, then your AI usage or plan
Something else	Contact us with your Adobe app, its version, and what you clicked.